Seamless Communication for Hotels
With Simpli-FYI
Seamless communication with your guests is key for a positive guest experience. Today, text messaging is the preferred method of communication for a majority of Americans. With Simpli-FYI, the guests' cellphones become your hotel phone system. You can use guests' cellphones to receive guest requests, send notifications, and communicate important information.
Seamless communication with your staff improves efficiency in room turn-over and responsiveness to guest requests. With Simpli-FYI, staff members can send updates on room status to the front desk without interrupting their routines, and the front desk can communicate guest needs to relevant staff in real-time.
Communication with Guests
MANAGE GUEST REQUESTS
Texting allows guests to continue with their day while interacting with the front desk
Guests can make inquiries, order room service, inform about problems, etc. by text message regardless of how busy the front desk is. The front desk can respond to guest requests by text message without interrupting the flow of in=person guests checking in or out.
REACH GUESTS BY CATEGORY
Guest needs may vary depending on association with a wedding party, business meeting, or other relevant categories
Simpli-FYI allows the hotel to send targeted messages that are relevant to only specific categories of guests. Categories are custom-created by the hotel, and are unlimited in number.
ALERT IN CASE OF EMERGENCY
An emergency in the hotel might require special instructions for guests
By text message, a hotel can quickly inform all guests of specific instructions in the case of an emergency. Communication is also two-way in these cases - guests can ask for further information or clarification and hotel management can respond quickly.
REQUEST GUEST FEEDBACK
Guest feedback is key for continuous improvement
Guests are unlikely to provide feedback if the method is difficult or complicated to access. With Simpli-FYI, guests can receive a link to a survey automatically on check-out. Guests can provide feedback entirely on their cellphones by simply tapping the link.
BE MEMORABLE
Join the future
The nature of communication is changing from voice to text. Younger adults vastly prefer text message communication, and yet few businesses are catering to their preferences. Make your hotel stand out by providing the best guest experience.
BE PREFERRED
Text messaging has taken over as the most preferred method of communication
Texting is the most frequently-used form of communication by Americans under 50. 76% of consumers dislike talking to businesses on the phone. As of 2014 77% of 18-22 year-olds prefer text messaging to ALL other forms of communication, including face-to-face.
Simpli-FYI is a web app at www.simplifyi.net that can be opened and logged into on any internet-connected computer
When a guest checks in, enter their name, cell phone number, room number, and any relevant categories (e.g. 'wedding party', 'business conference', etc.)
The guest receives a welcome text message from your dedicated hotel phone number informing them that they can text back to this number at any time to ask questions, request service, etc.
You can get started with
NO credit card information and NO obligation!
How Does It Work?
Communication With Staff
RECEIVE ROOM STATUS UPDATES
Maintenance and housekeeping staff can inform the front desk of room status
Room status updates can be sent to the front desk by staff members' cell phones or using hotel room phones. Messages appear in the front desk inbox, but tagged with the category 'staff'.
FORWARD NOTIFICATIONS TO
RELEVANT STAFF
Incoming messages can be forwarded to individuals or to sub-groups
Guest requests for service or maintenance can be easily routed to relevant staff without interrupting staff routines.
We will reply back with login credentials for your new account active for
one month for free
and put
$10 of free messaging credit
into your account. Our reply will also include a link to video instructions for how to use your new account. If you like the software, we can then set up a recurring account.
Send a text message to
505-370-4542
with just two pieces of information:
1. The
name
of your hotel
2. The
area code
you would like for your dedicated hotel phone number
How to Get Started
Throughout the guest's stay, you can send text messages to a single guest, all guests, or a category of guests. You might notify guests of hotel events or specials, update a wedding party on their schedule, notify a waiting guest that their room is ready, etc.
When a guest sends a text to the hotel, the web app 'plings' and displays the name and room of the guest who sent the message and the content of the message. The front desk can respond to the message or forward the message to another staff member or department.
When a guest checks out, their cell phone number and information are removed from the system to preserve the guest's privacy. The guest is sent a final message that can include a survey to fill out, a discount for a future stay at the hotel, and/or thanks for staying.